Computer Aid has a purpose built premises that houses our workshop and showroom where we can service, repair and/or offer advice for your desktop PC, laptop, tablet or other device.
This includes software/hardware upgrades and troubleshooting, virus/malware check/removal, operating system rebuilds, email configuration/setup, cloud service(s) setup, printer and other device connection/setup, computer refurbishment and almost any other technology challenge you can come up with.
Peripheral and Consumables Sales
We stock of a range of popular peripherals and accessories to cater to most requirements. If we don’t have what you are looking for on hand we can usually get it for you and if it's something unusual or hard to find, we will do our best to track it down for you.
Some of the equipment we have in stock includes:
• Printers, ink and toner cartridges
• Wide screen LED monitors – 22″ and larger
• Routers, switches, wireless AP's, range extenders and Ethernet / wireless adapters
• Keyboards, mice and headsets – wired and wireless
• Cables – USB, HDMI, DisplayPort, CAT6 patch leads, phone, etc.
• PC components - CPU's, motherboards,
• Laptop parts, accessories & components - replacement AC adapters, LED panels, RAM memory, etc.
• Accessories – USB flash drives, microSD, external hard drives and enclosures, USB to Bluetooth / Ethernet adapters, webcams, speakers, etc.
Desktop PC, Laptop & Tablet Sales
Computer Aid has a modern showroom where you can come, look at and discuss all of your PC, laptop or tablet requirements. We can supply branded systems or build our own custom Desktop PC's to any required specification.
Our Computer Aid built desktop PC's come with a full 2 year (return to base) hardware warranty for parts and labour.
We offer managed Service Level Agreements for business clients that are tailored around your individual needs and requirements. This can include general maintenance of servers, computers and related hardware and software, network maintenance, backing up of data (on premises and cloud based) as well as providing internet connectivity and phone systems.
This can be provided as either a complete end-to-end solution or as individual services depending on requirements.
We are happy to discuss your IT needs and carry out a site audit to better advise what level of service will be appropriate for your business.
Data Backup and Recovery
If your computer fails, in many cases the data is still stored and able to be retrieved. Computer Aid can transfer your data to either another computer or onto an external hard drive, USB flash drive or other media.
If your computer's hard disk drive is damaged and the data cannot be readily accessed and needs to be recovered, we can perform a first level software based recovery. If that is unsuccessful, we can use our specialised forensic data recovery partner to get as much data back as possible.
Commercial Technology Support
Most small to medium sized businesses have limited in-house technology support resources, IT trained employees and time.
Computer Aid can advise and provide you with all levels of support for your servers, computers, network, telephony and other technology needs. We understand small business' IT requirements and as such we can advise on and implement the most suitable IT infrastructure for the smooth running of your business.
Support is provided by a combination of on premises visits, secure remote sessions or at our workshop dependent on the fault or issue. All these types of support can be bundled together with our other services into a managed Service Level Agreement, where the monthly fee is determined by the size and complexity of your site and the level of support you require.
While we are able to provide the best possible reliability and performance for your IT systems with a managed service, we also provide support on an ad hoc basis as and when required.
Rural Technology Support
Computer Aid can travel to your rural location to advise and provide you with all levels of IT support.
For our rural customers Computer Aid specialise in the provision of wireless access points and bridges which can extend your rural broadband internet/network connection between buildings over distances up to and over 5km (with line of sight) from one building on your farm to multiple others with one or more point to point wireless links.
We are also a partner and reseller of Lightwire Business fibre and Rural Wireless broadband which means we are able to provide an end to end solution for your rural connectivity requirements.
Business Fibre and Rural Internet Connectivity
If you are putting up with slow or unreliable internet at your place of business and/or rural property, we can help!
We are proud to be a partner and reseller of Lightwire Business fibre based internet and Rural Wireless broadband. We are able to assist in getting your business or rural property connected to the internet with Lightwire on a referral basis or, for our managed service clients, we can provide your internet connection as part of a broader managed services package.
Voice over Internet Protocol (VoIP)
Your Business may either be having issues with or outgrown its current analogue voice communication setup. Now is the time to start looking at replacing your existing system with a Voice over Internet Protocol (VoIP) solution. VoIP is a methodology and group of technologies for the delivery of voice communications over Internet Protocol (IP), such as your internal network or the internet.
We specialise in the provision and deployment of digital VoIP PBX systems and phones which can provide you with a flexible and cost effective voice communication solution. This can be hosted either locally on premises on your own digital PBX or with a cloud based provider over the internet.